At Dermawecare, we strive to get your favorite self-care essentials to you as quickly as possible. Because we process orders rapidly, we have a specific window for cancellations.

1. Cancellation Timeline

• Before Dispatch: You can cancel your order free of charge within [e.g., 2-4 hours] of placement or until the status of your order moves to "Shipped/Dispatched," whichever is earlier.

• After Dispatch: Once an order has been handed over to our courier partner, we cannot accept cancellations. At this stage, the logistics process is automated and cannot be reversed.

2. How to Cancel

To cancel your order, please use one of the following methods:

• Website Dashboard: Log in to your account, go to "My Orders," and click the Cancel button (if available).

• WhatsApp/Phone: Message our support team at +91-7899381379

• Email: Send an email to [email protected] with the subject line: "Cancellation Request: [Order Number]".

3. Refund Process for Cancelled Orders

If your cancellation request is accepted:

• Prepaid Orders: The full amount will be refunded to your original payment method (UPI).

• Refund Timeline: While we initiate the refund within 24–48 hours, it may take 5–7 business days for the amount to reflect in your bank account, depending on your bank's processing time.

• COD Orders: No refund is applicable as no payment was made. However, repeated cancellations of COD orders may result in the suspension of the COD facility for your account.

4. Special Considerations

• Combos & Kits: Partial cancellations of items within a "Build Your Own Box" or a discounted combo kit are not permitted. The entire bundle must be cancelled.

• Promotional Sales: During flash sales or high-volume events (like Diwali or Pink Friday), the cancellation window may be reduced to 30 minutes due to automated processing.

5. Refusal of Delivery

If you are unable to cancel the order in time and refuse the package at your doorstep:

• Prepaid Orders: A shipping and handling fee will be deducted from your refund once the product returns to our warehouse in its original, unopened condition.

• Damaged on Arrival: If you see the outer packaging is visibly damaged or leaking, please refuse delivery and contact us immediately. In this specific case, no deduction will apply.